Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
Mystery Shopper is looking for a handset with a sat-nav facility, for about £100, and also needs the handset to be easy to use
5: Vodafone
Product range – 4/5
Product knowledge – 0/5
Airtime knowledge – 3/5
Questioning ability – 0/5
Sales ability – 0/5
Shop appearance – 3/5
Total – 10/30
4: Three
Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 22/30
3: Orange
Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 5/5
Total – 25/30
2: O2
Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 4/5
Sales ability – 5/5
Shop appearance – 5/5
Total – 26/30
1: Carphone Warehouse
Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 4/5
Sales ability – 4/5
Shop appearance – 5/5
Total – 28/30
Summary
I was impressed with Angela in the Carphone Warehouse store: she made a good recommendation, gave a demonstration and showed me a handset with a very good saving.
Suraj at the Vodafone store didn’t have a clue about the best handset to recommend and told me to call customer services. Other stores were helpful but just couldn’t deliver on my needs. If you are looking for a good handset with sat-nav, at a great saving, I would recommend customers visit the Carphone Warehouse in Nottingham.
Full review in Mobile News issue 494 (August 1, 2011).