Mystery Shopper: Leamington Spa

Mystery Shopper is looking for a phone on contract that allows tethering off the network. He won’t be making many outgoing calls, but ideally needs unlimited data.

=4 Vodafone

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 2/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 4/5 
Total – 20/30

=4: O2

Product range – 5/5
Product knowledge – 4/5
Airtime knowledge – 3/5
Questioning ability – 2/5
Sales ability – 1/5
Shop appearance – 5/5
Total – 20/30

3: Carphone Warehouse

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 22/30

2: Orange

Product range – 5/5
Product knowledge – 5/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 5/5
Shop appearance – 5/5
Total – 26/30

1: Three

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 5/5
Sales ability – 5/5
Shop appearance – 5/5
Total – 29/30

Full article in Mobile News issue 509 (March 12, 2012).

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This mystery shop was conducted by infinite, a leading field marketing provider specialising in the technology and FMCG sectors. To find out how infinite can support your brand please visit www.infinitegroup.co.uk.