Mystery Caller: Retirement

All the SIM cards used in our network mystery caller are privately purchased from independent dealers and retail shops. This means the networks have no way of knowing it’s Mobile News calling them.

6: Virgin Mobile

Nobody should have to wait 20 minutes, never mind waiting 20 minutes on three different attempts with no result

Manner – 0/5
Understanding – 0/5
Knowledge – 0/5
Helpfulness – 0/5
Clarity – 0/5
Overall – 0/5
Total – 0/30

=4: Orange

Suddenly a ringing tone blasted in my ear and our conversation was ended, inexplicably

Manner – 2/5
Understanding – 1/5
Knowledge – 3/5
Helpfulness – 1/5
Clarity – 1/5
Overall – 2/5
Total – 10/30

=4: 3

He then transferred me to the 3 direct sales team. I was starting to feel like an ice hockey puck

Manner – 1/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 1/5
Clarity – 2/5
Overall – 2/5
Total – 10/30

3: T-Mobile

When I asked about my dad keeping his BlackBerry and using it on prepay, a whole mountain of confusion emerged

Manner – 3/5
Understanding – 3/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 14/30

2: Vodafone

Dale was more sure of himself on tariffs and made me think what a good choice Vodafone had

Manner – 3/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 3/5
Total – 18/30

1: O2

“I could spend the whole day going through everything. Your brain would be mush.” Not far wrong

Manner – 4/5
Understanding – 5/5
Knowledge – 5/5
Helpfulness – 4/5
Clarity – 5/5
Overall – 5/5
Total – 28/30

Summary

Virgin got no points because it was rubbish. In fact it was non existent. If someone had picked up, they could hardly have been worse than Orange and 3, however. The rest were a little better, and O2 much better.

T-Mobile fared a little better and Vodafone more so, despite Adam’s patchy knowledge on handsets.

However O2 was the clear winner. Akram may not have got o  to the perfect start but Adam’s performance was fl awless – he was so easy to talk to and took me through absolutely everything that I would need to go through with my dad before making a final decision.

Full review in Mobile News issue 447 (September 7, 2009).

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