Phones 4U customer calls in police over alleged fraud

Two of the men will be sentenced on October 28. At least 250 second-hand phones and seven computers were seized by police in an operation codenamed Nemesis.

The manager and employee of the Tooting phone store Asif Mohammed 27 and Mohammed Sedek 21 were charged with conspiracy to reprogram mobile phones.

Mohammed was additionally charged with conspiracy to handle stolen goods while Sedek was charged with reprogramming mobile phones and possessing equipment for the purpose of reprogramming mobile phones.

Mohammeds brother Wajid 25 who worked in the Wandsworth store has been charged with conspiracy to reprogram mobile phones and conspiracy to handle stolen goods.

The two Mohammed brothers appeared in court last week and were bailed to return to court on October 28. Sedek has been remanded in custody. A fourth London man is also wanted in connection with the offences.

The raids were carried out as part of the third phase of the Metropolitan Polices Safer Streets campaign.

Operation Nemesis began in September 2003 and saw officers visit two mobile phone shops in the Wandsworth area.

The Mobile Telephones (Re-programming Act) 2002 came into force a year ago. It became illegal to re-programme mobiles without the manufacturers permission. It also legislates against possession or supply of equipment to carry out such reprogramming.

The act allows police to crack down on individuals who fuel the trade in stolen mobile phones.

The operation was led by detective inspector Dave Manning from Wandsworth CID. He said:

The people involved in the illegal business of reprogramming stolen mobile phones serve only to increase the misery generated by street robbery. The arrests today should send out a clear message to anyone involved in this kind of activity in Wandsworth – you will be caught and you will be brought to justice. Robbery will not be tolerated in this borough.

Commander John Yates who is in overall charge of the Safer Streets operation said:

This operation has successfully targeted those criminals who continue to fuel the trade in stolen mobiles. We have warned people before and this should act as a clear message – anyone in the business of re-programming mobile phones can expect a prison sentence of up to five years.

Gateway provider blames networks for its problems

He also claims Phones 4U let him down because it didnt take his complaint seriously and didnt contact the police to follow up his case.

The incident started when Magnus received a letter from former Caudwell Group service provider

Singlepoint on August 26. (Cont P2) The letter congratulated him on moving from his 25 a month tariff to a 50 a month tariff.

However Magnus claims he did no such thing and contacted both Singlepoint and Phones 4U.

After visiting his local Phones 4U store in Reading he was told by the store manager that an account in his name had been set up by a Phones 4U employee at the London High Holborn branch on August 22.

According to Magnus High Holborn manager Andy Lee said the employee who committed the alleged fraud had left.

A few weeks later Magnus received a bill from Phones 4U for the fake account although he thought the account had been cancelled and was being investigated.

He contacted Phones 4U fraud manager Paul Bailey who assured him the retailer would be assisting police.

Phones 4U risk investigator Dawn Ramsay later told Magnus the company doubted that the former employee had committed any crime.

She suggested that any fraud could have been carried out by a customer.

It didnt feel like they took my complaint seriously at all. I definitely wont be shopping there again said Magnus. Phones4U said it was going to pursue the matter and contact the police yet the Metropolitan police told me that they hadnt heard from the store.

A spokesman for Phones 4U said:

We deeply regret that Mr Magnus feels he has suffered distress as a result of this incident.

After thoroughly investigating this incident Phones 4Us risk team found no evidence to suggest that the member of staff concerned had ever acted in a fraudulent manner prior to this occasion.

The member of staff concerned left the company immediately after the incident was discovered. Phones 4U followed established procedures throughout the investigation which include liaising with the police from the earliest opportunity.

Vanguard misses July staff payroll

Couzens was responsible for all areas of LGs marketing including mobiles. Bernards newly created role will allow him to concentrate specifically on driving LGs UK mobile phone business forward.

Bernards remit means he will report to Chan Park managing director of LG Mobile.

His job will be to plan brand and introduce promotional initiatives to support a range of handsets due to be launched here in the autumn and early 2005.

Samsung men move

We have spoken to HM Customs and have agreed to give them one month to respond he said.

We expect a court hearing in the first or second week of October.

A Customs spokesperson confirmed that the Government had been in correspondence with lawyers representing FTI:

This is a matter between customs and FTI and we cannot comment any further.

Traders have expressed disappointment at the contents of Customs Notice 726. This is the long-awaited code of practice designed to help traders avoid joint and several liability.

Customs has set up helplines for traders to check VAT numbers and registration details.

One trader said the (Cont P2) helpline did little to restore his confidence in trading.

The helpline only checks VAT numbers. We cant get any information on the supply chain and whether the people beyond our immediate buyers and sellers are legitimate. Im still very cautious about who I am buying from.

But European Telecom financial director Jim Mann said he was reassured by the new document.

If you are trading legitimately you have nothing to worry about. Customs is clear and we are supporting them.

But FTI chairman Mark Cook said the document was full of loopholes.

You could drive a bus through it. Customs says it will have to go before an independent tribunal before it issues joint and several liability notices. But the tribunal is made up of Customs personnel. Thats not independent. This new code of practice is no more and no less than the draft statement of a few months ago.

Unique Distribution managing director Angus Dawe said his lawyers were still looking at the document.

Ill encourage anything that removes fraud and gives us an environment in which to trade he said. The lawyers are looking at it and we will ensure we comply with it 100 per cent.

400 challenge new VAT rulesAngry firms quiz VAT enforcement chief

The meeting came a day before Customs won a significant VAT & Duties tribunal decision which gives Customs the legal right to deny repayment where the transactions do not amount to economic activity (see story this opposite).

More than 400 people packed a meeting room at Lancashire Cricket Club in Manchester to form a new pressure group called the Federation of IT Equipment Distributors (FITE) to demand Customs and Excise rethink its new laws.

A sign that Customs was taking FITE seriously was that HM Customs and Excise head of fiscal fraud Tony Walker had flown from London to the meeting.

Conduct

Protesters pointed out that Customs had given missing traders their VAT number in the first place. Thus how could legitimate companies account for the conduct of companies they had never heard of?

Walker sought to offer reassurance for legitimate traders and fired warning shots for those not trading legitimately. He claimed that the proceeds of carousel fraud were being used to fund the sale of heroin outside school playgrounds.

Turning a blind eye is no longer good enough said Walker as he sought to reassure legitimate businesses that they had nothing to fear.

Dr Mike Cheetham of Bond House Systems Limited which has just lost its appeal against Customs right to block a VAT claim said:

How can a legitimate business know an individual is going to become a missing trader before he does? Customs gave the missing trader the authority to become a VAT collector – shouldnt Customs shoulder some of the burden of blame when it all goes wrong?

Walker replied:

Its all about knowing your supplier and everything regarding the transaction. You must take general reasonable commercial steps that will lead you to consider the legitimacy of your supplier and the commercial viability of your supplier.

Support

FITE organiser Frazer Holmes of Barnard Atkins VAT Services said he was taken aback by the support and the show of hands pledging 1000 each to get the ball rolling. (Cont P2)

I think we collected around 250000 at the end of the day. The watchword is cooperation. Customs want to work with us; they are looking forward to having one representative voice with which to deal.

People are coming forward to volunteer their services. But it is first and foremost a members organisation. It will be their federation and it will be non-profit making.

Somebody had to do it. VAT clients of mine in the mobile phone sector didnt feel the existing bodies represented them or their needs.

I dont know how long the money pledged today will last. We are going to be involved in producing consultation documents. It will be expensive.

If we launch a legal fighting fund well be talking about a lot of money. I dont know if the Federation feels it can manage that process. Its up to the members. The people here today have to decide the ultimate direction. My role perhaps will be to help suggest the roads they may follow.

An individual up against a Government body doesnt stand a chance in hell. A large company doesnt stand a chance. A federation of 200 and more companies will make a difference.

Customs got a lot out of today. They will be directing the written answers arising out of todays session to the Federation (full story P16).

KJC founder sues PNC for 2 million

Case claims his contract was terminated abruptly by PNC in December last year.

He alleges PNC is in breach of contract because no consultation or attempt to find him employment within PNC took place before taking the decision to make him redundant. Case also claims PNC failed to pay him bonuses due under the terms of his contract. He says PNC also failed honour a payment due to him for the purchase of KJC mobile from himself and co-founder Darren Ridge. PNC purchased KJC in July 2000.

Case says PNC harassed and victimised him by cancelling his status as a signatory on one of the companys bank accounts and instructing security staff to deny him access to company premises. He says an attempt to enter a company warehouse was resisted by force and witnessed by other company employees causing him distress and embarrassment.

Cases claim totals more than 2 million including (Cont P2) 1.7 million for loss of salary bonus and benefits 53000 for unfair dismissal and 260000 compensation for harassment.

In the meantime bailiffs have successfully seized goods worth 17000 from PNCs offices for unpaid rent on two properties that the company is leasing from Case and former KJC managing director Darren Ridge.

The bailiffs recovered the funds at the end of last month. Neither Case nor any PNC director was available for comment at the time Mobile News went to press.

The news comes as PNC has decided to make a U-turn on a decision to sell all or part of the company just months after a boardroom battle that saw shareholder and former chief executive Geremy Thomas appointed as a PNC non-executive director. Thomas had openly opposed the companys plan to sell up claiming he and other shareholders would lose out due to the low share price.

PNC said it had been in discussion with several interested parties but had declined the offers because they were not acceptable. A company statement was issued saying:

These discussions have not resulted in any proposals being made that the directors feel they can accept. The company has ceased taking active steps to promote a sale.

Current trading is in line with management expectations.

PNC claims it has managed to reduce debts by 55 per cent due to some large tax rebates.

Vodafone tipped to buy Cellular Ops

An announcement is expected this week. At the time of going to press Vodafone declined to comment. Cellular Operations managing director Nigel Bunter and sales director Chris Jones were unavailable.

Cellular Operations won the Best Service Provider prize at the Mobile News Awards last year and describes itself as the second largest independent service providers for Vodafone and O2.

The company was formed in 1991 by Ford Motor Company and called Ford Cellular Systems.

It went private in 1997 following a management buy-out led by Bunter. Turnover last year amounted to 200 million from a subscriber base of half a million customers including Argos IBM and Ford as well as Ford-owned car marques Jaguar Aston Martin Mazda and Volvo.

DBTEL sales head quits as UK entry is put on ice

The Taiwanese handset manufacturer is now deciding if and when it will enter the UK market.

DBTEL had planned to start shipping handsets before last Christmas with the slimmest and lightest colour-screen handset.

But DBTEL has failed to ship a single handset since it established a sales office in Croydon last year.

Head of product management for Europe Maurice Pickles said the company would announce its strategy after CeBIT.

We could have shipped but the chairman has decided to review the sales strategy in light of our success in China. The UK market hasnt been right for DBTEL he said.

We are looking to see what we can learn from our success in China and use that in Europe. There is also the issue of operator subsidy reductions. We need to be able to offer the right product to market he added.

McKee had always stated it had been his intention to eventually move back to Ireland. But a plan for him to work out of Dublin was not acceptable to DBTEL.

Vodafone subsidy cuts to bite in April

While commission for the high-end business tariffs are untouched the network is removing its Vodafone Incentive Programme (VIP) which acted as a marketing fund for dealers and the Business Partners Initiative (BPI).

Vodafone was the first network to publicly state it would be reducing handset subsides as a result of the Competition Commissions announ-cement in January. It was also the first operator to announce it would be challenging the legality of the order and calling for a judicial review.

Two weeks ago Orange sales director Stuart Henry told Mobile News that his network would be cutting subsidies by at least 40 by August with further cuts more than likely.

Last week T-Mobile got the message and announced it was to slash its commission payments by 40 as well.

Sales director Christina Meade said: This measure was inevitable in the wake of the Competition Commission recommendations.

Meade suggested that dealers focus on higher-value customers to offset the losses.

The announcement now leaves O2 as the only network not to have announced plans to cut subsidies.

T-Mobile – conduct deserving of moral condemnation

And he accused T-Mobile managing director Harris Jones (left) of making threats over the telephone to Virgin Mobiles chief executive Tom Alexander (inset).

It is extremely rare for a judge to make such unambiguous remarks about someones conduct in a civil case. But in his scathing indictment of Joness actions Mr Justice Cooke said:

Mr Harris Jones made a threat over the telephone in relation to the proposal of a customer contribution of 1.71. He anticipated that the result of that proposal would be litigation and considerable disruption to the business of Virgin and Virgin Mobile. That is of course exactly what occurred.

T-Mobiles attempt to trigger a termination of the joint venture with Virgin and Virgin Mobile was lost after a prolonged High Court hearing. The failed action will now cost the German-owned network millions of pounds in legal costs. The judge refused T-Mobile leave to appeal.

Mr Justice Cooke said T-Mobile had produced an artificially low Marketing Support Contribution to trigger a termination clause (Cont P2) that would have destroyed Virgin Mobile under its current ownership.

The judge branded T-Mobiles attempt to get out of its joint venture a deliberate engineering of a supposed no-fault termination in order to secure commercial advantages.

T-Mobile took the view said Mr Justice Cooke that its commercial interests took precedence over the rights and wrongs of the situation and T-Mobile was prepared to risk the outcome of litigation on the basis of the course of action which they adopted. That is a course of conduct which is deserving of moral condemnation. It would inevitably lead to litigation as Mr Harris Jones appreciated and said.

It is unreasonable conduct to a high degree. When a party comes to the court running a case which they know to be wrong I see that as highly unreasonable conduct in the course of litigation.

Mr Justice Cooke said Virgin and Virgin Mobile were now entitled to all their costs and that there is no reason for the successful parties to be kept out of their costs.

The network was ordered to make an immediate interim payment of 560000 to Virgin and 300000 to Virgin Mobile.

T-Mobiles counsel Mr J. Sumption QC hinted that the network would petition in the Court of Appeal for leave to appeal against the order.

(See Analysis P18).