Nokia rated fifth best global brand

Coca-Cola snatched the top position for the seventh consecutive year while Microsoft finished second and IBM clinched third place.

Nokia has risen one place since last years rankings and BusinessWeek estimates that the Finish firms brand value stands at $33696 million a 12 per cent increase from last year.

O2 sign deal with NHS

The NHS has teamed up with O2 to upgrade the N3 network to carry voice calls using VoIP technology. The new system will allow the NHS to make free calls to other users of the system and make substantial savings on calls to mobile phones across all UK networks.

O2 will also provide a mobile extension service that will enable the NHS to make reduced rate calls between company mobiles and also from mobiles back to the office.

O2 UK General Manager of Business Sales Ben Dowd said: With such a significant proportion of its communications being made to mobile we will be able to deliver substantial cost savings to the NHS. We look forward to working closely with N3 to continue to enhance the service in order to gain further efficiencies and cost savings for the NHS.

Truphone wins injunction against T-Mobile

The network has until Monday 23 July to begin routing calls to Truphone numbers. The ruling is the first time that interim relief has been awarded against a mobile network operator under the Competition Act.

The injunction will stay in place until either a mutual agreement between both companies is reached or a court makes a decision.

Truphone chief executive officer James Tagg said: To be granted interim relief means we successfully demonstrated that we have an arguable case to make at a full trial.

We didnt want to go to court but we had no choice: T-Mobile was effectively preventing the launch of the Truphone service so we had to take urgent action.

1 per tune on T-Mobiles new Jukebox

Backed by record labels Universal Music Group Sony BMG EMI Music and Warner Music International the tracks are available to download to 32 handsets both 2.5G and 3G on both prepay and contract.

The tracks are dual download so customers will receive a compressed version of the track on their handsets plus another version to their PC for the £1 fee.

T-Mobile stores all customer downloads on its My Music database so if a customer loses their phone their music can be recovered. T-Mobile is offering new Mobile Jukebox customers five free tracks through July.

T-Mobile head of entertainment Damien Byrne said: We want anyone who has a mobile phone to be able to access music the moment they want to at a simple price.

Carphone to launch new mobile Satnav

The device compatible with most mobile phones on the market consists of a small GPS receiver unit and mobile software application from Jentro which can be purchased from Carphone and installed on any compatible handset on any network.

The system connects to the handset via Bluetooth to transfer navigational data to provide full journey and support details for a chosen route.

In Car Solutions head Duncan Pickering said: Carphone Warehouse chose Jentro to provide a satellite navigation package because of its strong vision to create location-based experiences for everyone to enjoy as well as its technology excellence and market leadership in Europe.

The package costs £39.99 and will include 31 days free unlimited UK usage for the customer who then pay a usage subscription charge to suit individual needs.

Carphone shuts OneStop

The web-ordering and sales units of OneStopPhoneShop will be moved to Loughborough e2saves base just two years after Carphone paid £15 million for it. Redundancies are expected. OneStopPhoneShop employs more than 100 staff.

A Carphone spokesman said: The sales and web-ordering units of OneStopPhoneShop will be integrated with our e2Save business in Loughborough.

We can confirm that the restructure will result in a number of redundancies and affected employees are currently going through a consultation process.

Telefonica surpass profit forecast

The Spanish giants Q2 results revealed that its revenues are up 6.5 per cent year-on-year to €14.07billion euros and net income has risen by a massive 127 per cent to 3.83billion euros.

These figures have been aided by a 35 per cent increase in the number of broadband customers. Telefonicas profits were also boosted by the 1.3billion euro sale of Airwave which operates the UKs police radio network.

The group has now risen its outlook for 2007 to a 10-13% rise in annual earnings from an 8-11% increase.

Market analysts Ovum feel that Telefonica should be congratulated for its improved performance. Ovum senior analyst Steven Hartley said: Telefonicas ever-improving performance continues and should be applauded particularly as this quarter relies less on acquisitions and more on organic growth.

Ofcom backs mobile code of practice

O2 Orange T-Mobile Vodafone and 3 have all signed up to the new code which Ofcom hopes will lead to a reduction in the number of mis-selling complaints. Currently the regulator receives 400 complaints each month of this nature.

The new rules state that customers wishes must be respected at all times and they can only be contacted at an appropriate time of day. Data used to contact customers must be acquired legally and callers must introduce themselves properly and state the purpose of their call.

The code also states that sales representatives must not abuse the trust of vulnerable customers such as those with language or understanding difficulties.

Ofcom chief executive Ed Richards said: We expect this new voluntary code of practice to stamp out mis-selling in mobile; if it does not we will not hesitate to step in to protect consumers.

New device to record company mobile calls

The device is called NeoVoice and it records GSM mobile phone calls in the same way as call centres record calls. NeoVoice connects into any PRI BRI or SIP compatible recording system which will prevent most companies having to replace their existing call recorders.

The system automatically records calls answered by company mobile users and informs incoming callers that their conversations will be recorded. Outbound calls that are made from the users contacts are also automatically recorded.

NeoWave managing director Justin Blaine said: Currently there is no such solution leaving many businesses tied to the office with inflexible trading conditions. Mobile recording will revolutionise the way in which people can do business

The device will be available from August 1.

Carphone are new X Factor sponsors

The deal will see Carphone sponsoring all the episodes repeats and spin off shows of the X Factors fourth series which starts this summer.

Carphone take over the contract from Nokia who sponsored the first three series of the X Factor. The deal comes three months after Carphone ended its sponsorship deal with Big Brother over the Shilpa Shetty racism row.

ITV customer relations sponsorship and branded content controller Mark Rosenegk said: We are extremely excited about working with The Carphone Warehouse on our biggest entertainment format.

The possibilities for connecting with customers on this property are endless and the CPW demonstrated their commitment to maximising the potential of this powerful programme brand.