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London and Brussels rank among the worst major European cities for 5G coverage writes Professor Mohamed-Slim Alouini, of King Abdullah University of Science and Technology (KAUST) . This is surprising given their international status, especially when compared with countries such as the United States, Sweden, Portugal, the Gulf States, China, and South Korea, which are
Apple’s encryption standoff with the UK Government leaves users exposed writes Tom Gaffney, Director of Business Development and Embedded Security at F-Secure, Apple has made headlines in recent days after removing its most advanced data security tool for UK customers. The company’s decision to withdraw its Advanced Data Protection feature from the UK market marks
Customer service, and other frontline roles must ensure proper standards are in place to protect every customer during every engagement writes Muj Choudhury, CEO and founder of RocketPhone Roughly half of adults in the UK are classified as vulnerable. The Financial Conduct Authority and other regulatory bodies emphasize the fair treatment of vulnerable customers as
Virgin Media O2 has a reputation for providing customers with excellent products, writes Lutz Schüler, Chief Executive, Virgin Media O2. Whether it’s offering ultrafast gigabit broadband right across our national network, rewarding our customers with exclusive access and perks through Priority, or delivering innovative mobile offers like inclusive EU roaming, our customers rightly have high
Virgin Media O2 will offer more than 100 apprenticeship opportunities this year, with starting salaries of at least £22,500 and some roles paying up to £35,000. The schemes are open to applicants of all ages and are offered as permanent positions, providing job security once the fully funded training is complete. Roles will be available
While many parts of London still have broadband speeds of around 70Mb, the Hebridean islands of Tiree and Iona are set to receive ultrafast broadband. Openreach engineers are delivering this upgrade as part of the Scottish Government’s R100 fast broadban programme. The remote islands have long struggled with limited connectivity due to their isolation and
Around 196,000 people had their phones stolen between April 2022 and March 2023. and this is only a fraction of the true figure writes Dion Price, CEO of device-locking technology company Trustonic. Mobile “snatch thefts” have become endemic on UK streets, particularly in London, which accounted for 74 per cent of reported incidents in the
Rugged device manufacturer JCB Phones has appointed Peter Cunningham as Chief Strategy Officer. Cunningham has held senior roles at organisations such as Bullitt Group, Canalys, and Panasonic. In his new role, he will focus on enhancing JCB Phones’ product portfolio, generating new market opportunities, and developing partnerships for long-term growth. “We are thrilled to welcome
By Islam Rashad UK telecom providers are undergoing a transformative digital revolution. The rollout of 5G, fibre broadband networks, and IoT, coupled with the introduction of AI, is driving innovation, improving operational efficiency, and enhancing customer experiences. These advancements are reshaping telecom operators into Digital Service Providers positioning them as essential enablers of the UK’s
The proposed merger between Vodafone and Three is nearly a done deal. The Competition and Markets Authority has agreed that a significant network upgrade by the merged company could address competition concerns and allow the merger to proceed. The CMA now states that a legally binding commitment from Vodafone and Three to undertake their proposed