Operators – Page 2 – Mobile News

Analysis, Operators

Analysis: How AI is helping customer care teams spot vulnerability

Customer service, and other frontline roles must ensure proper standards are in place to protect every customer during every engagement writes Muj Choudhury, CEO and founder of RocketPhone Roughly half of adults in the UK are classified as vulnerable. The Financial Conduct Authority and other regulatory bodies emphasize the fair treatment of vulnerable customers as

Staff Reporter
10 March 2025

News, Operators

Virgin Media O2 to offer 100+ apprenticeship opportunities this year

Virgin Media O2 will offer more than 100 apprenticeship opportunities this year, with starting salaries of at least £22,500 and some roles paying up to £35,000. The schemes are open to applicants of all ages and are offered as permanent positions, providing job security once the fully funded training is complete. Roles will be available

Staff Reporter
6 February 2025

News, Operators

Isolated Hebridean islands get ultrafast broadband

While many parts of London still have broadband speeds of around 70Mb, the Hebridean islands of Tiree and Iona are set to receive ultrafast broadband. Openreach engineers are delivering this upgrade as part of the Scottish Government’s R100 fast broadban programme. The remote islands have long struggled with limited connectivity due to their isolation and

Staff Reporter
3 February 2025

News, Operators

Three reports strong revenue growth for half-year but CAPEX losses continue to accrue

Three UK spent £17 million more than it earned after covering operating costs and investments,according to half-year figures for 2024. This is an improvement from the £112 million shortfall in early 2023. However revenue climbed nine per cent to £1.335 billion, up from £1.227 billion in the same period last year. The increase was driven

Staff Reporter
15 August 2024

News, Operators

Lyca Mobile loses £51 million VAT appeal over Plan Bundle pricing dispute

Major MVNO Lyca Mobile has lost a £51 million VAT appeal over the sale of its voice, text, and data bundles between 2012 and 2019. A 55-page judgment by the First Tier Tribunal Tax Chamber disagreed with Lyca’s argument that VAT only became payable when the bundle data was used. Lyca had claimed that VAT

Staff Reporter
1 August 2024

News, Operators

3G network shutdown will accelerate 4G and 5G expansion, but 2G lives on

In our increasingly connected world, the demand for faster, and more reliable, energy-efficient mobile services continues to grow writes Virgin Media O2 chief technology officer Jeanie York Following our announcement last year that we’ll phase our 3G services in 2025, we’ve recently completed successful switch off trials. We remain on track to switch off the

Staff Reporter
23 July 2024

News, Operators

Virgin Media O2 wheels out the COWS for summer festivals

Virgin Media O2 will be deploying temporary wheeled masts at 29 festivals and special events and at 12 holiday destinations this summer. The temporary masts, known as Cells on Wheels (COW), are powered by a hydrotreated vegetable oil solution expected to save 300 tonnes of carbon dioxide equivalent. The network says this is around the

Staff Reporter
17 July 2024

News, Operators

Vodafone serves up smashing Wimbledon SIM-giveaway promotion

Vodafone will be donating around 75,000 connections during the Wimbledon tennis tournament, which starts today (July 1). The ‘Connect Better’ promotion will challenge players to hit their fastest serves and increase the target number of 75,000 connections. It is part of Vodafone’s everyone.connected program, which aims to help four million people and businesses cross the

Staff Reporter
1 July 2024

News, Operators

Vodafone uses eSIM tech to give Glastonbury-goers a free network test drive for seven days.

Vodafone is using eSIM technology and QR codes to offer Glastonbury-goers who are subscribers on other networks a free seven day trial of the network. Festival goers scan a QR code at Vodafone’s Connect and Charge stand or click on a link in the in the Official Glastonbury App (below) to get 50GB data, 500 minutes

Staff Reporter
27 June 2024

News, News, Operators

Virgin Media O2 choppers 4G masts to Outer Hebrides Uist Islands

Virgin Media O2 has used a helicopter to deliver three new 4G mobile phone masts to the remote Uist islands in the Outer Hebrides as part of the £1bn Shared Rural Network programme. Uist is a group of six islands that are part of the Outer Hebridean Archipelago, which is part of the Outer Hebrides

Staff Reporter
12 June 2024