Staff Reporter

Staff Reporter

Vodafone launches new business tariff

The new price plan has been inspired by research that shows a third of the UK population are considering setting up a business in the next five years. These findings are in line with figures from the Department of Trade and Industrys finding that say that the amount of businesses will more than double to 10 million in the next five years.

The new small business plan includes free calls to company phones and 25% extra free minutes until May Vodafone are also offering mobile email for an extra 5.

Customers will also be able to change their price plan regularly and receive a free price check every year.

Vodafone are also refreshing its existing Sharetime price plan for larger SME business customers. Sharetime Plus combined with Vodafone Office 2 mobile now has free calls from company landlines.

Kyle Whitehall director of enterprise for Vodafone UK said: The growing entrepreneurial spirit in the UK is something to be celebrated. It is vital that companies like ourselves take a lead in helping to fuel this growth by serving the needs of this increasingly diverse sector with a focused dedicated approach.

T-Mobiles million seller picks up after Orange cuts

T-Mobile has signed up one million customers to its Flext tariffs in just seven months on the back of huge sales in the first half of the year.

T-Mobile director of marketing Phil Chapman said: A million Flext customers in seven months is a phenomenal achievement proving that mobile phone users realise good value when they see it. Flext is an adaptable service that allows customers real flexibility in the way they use their phone.

T-Mobile put 30- 40 commission back into its Flext and Relax plans in the middle of September and has maintained its remuneration package for dealers this month. The stabilisation of its commissions has coincided with 50 cuts by Orange this month on consumer connections following a strong quarter.

An Orange spokesperson said: Weve been successfully supported by the channel who have quite rightly been well rewarded. We exceeded our Q3 expectations and are going to ease off the gas in the final quarter.

3 put money behind new handset connections – in place of contract connections on refurbished stock sent out again after a 14-day return – in the middle of last month. It has maintained its rates into October.

Distributors said last week that dealers would throw their weight behind T-Mobile and 3 during October and through the Christmas quarter as Orange eases up.

Hugh Symons business manager Bob Sweetlove said: The appetite is for 3 and T-Mobile again. T-Mobile saw a spike in sales early in the year and Orange has had a reasonable few months. It shows that dealers cant have favourites anymore. They have got to move with the market. If dealers want to optimize their sales they have got to be more flexible with the networks they connect to.

PNC founder fights on for missing 940k

One of the former directors of PNC Telecom has repaid in full money taken from the business on his resignation from the company in 2004 according to founder Joe Case.

PNC shareholders assumed control of the company from former directors Geremy Thomas Nigel Etherington and Jeff Pack at an EGM in August 2004. Case who retains a 26 per cent share in PNC alleges that he discovered a shortfall of 940000 in the company accounts when he took control. Case is pursuing an action against all three former directors for 500000.

Case will meet with the two other former PNC directors at a mediation meeting this week. A court date has been set for July 2007.

In its latest trading statement PNC said that it had suspended export trading after HM Revenue & Customs (HMRC) withheld substantial VAT repayments. Case has issued judicial review proceedings against HMRC for a full repayment and damages.

Because we trade in mobile phones we have been tarred with the same brush as everyone else. The way HMRC is going about this is unbelievable.

Meanwhile PNC has re-negotiated the leases on former KJC stores in Chichester and Aldershot after Vanguard which guaranteed the leases when it bought the chain from PNC went into administration in May. The leases have gone to jewellery businesses.

Go Mobile opens two stores one franchise

Daventry dealership Go Mobile has opened up two more stores taking its total retail footprint to 37. It has also opened its first franchise store – in Alton Buckinghamshire.

Go Mobile has taken over existing dealerships in Bridlington and Scarborough North Yorkshire. The franchise store will open for a trial period of six months under the Go Mobile brand. Theyll offer the full Go Mobile price book and accessories range through sister company Shebang Distribution. Go Mobile managing director Iain Humphrey will offer franchise status to the wider dealer market following the trial.

Humphrey said: We feel that with the strength we have in the market place weve a lot to offer the independent dealer community.

Meanwhile Humphrey has rolled out the Sellfone 3G EPOS system which runs in conjunction with Shebang to Ireland. Irish dealership Kelco Communications which has 11 stores has installed Sellfone across its base.

Total Mobile set to shut

Media company Future Publishing has said it will sell or close its news-stand monthly magazine Total Mobile as it shifts its development focus to online publishing.

The title is amongst a group of consumer organs ranging from cars to music that have been deemed by the company as not within the portfolio fit or unprofitable.

The company has entered into a consultation period with affected staff which will last for about a month. They will then make the decision over where the axe will fall.

O2 revamps dealer help desk

O2 has overhauled its channel partner services teams to provide dealers and distributors a better quality of customer care.

Before it ran separate help desks for the independent channel retail and its Advance dealers. Now O2 has created a single partner services team and cherry picked its top 150 staff from a total 1500 in customer services who have more than a years experience and can deal with all types of enquiries.

MoCo managing director Ian Robinson said: Its guaranteeing a one-stop shop for enquiries about billing or PAC codes and discretionary discounts. It is a real step forward for dealers and distributors because O2s promising better quality service and less running around.

O2 informed its Advance dealers at a conference in Birmingham last week.

T-Mobile Web n Walk offer

T-Mobile launches a new range of Web n Walk packages this week called Plus and Max.

The Max tariffs enable VoIP calls for the first time over T-Mobiles 3G network. It allows 10GB of data usage Instant Messaging and VoIP. The plan costs 44 per month including voice charges as a business option and 22.50 on top of the voice plan as a consumer option.

Another Web n Walk Plus tariff allows 3GB data usage and Instant Messaging at a cost of 29 monthly to business users and 12.50 per month to consumers.

Yes predicts 1-in-5 fixed line take-up

Yes Telecom MD Keith Curran has said that its new converged fixed-line service will be such a success that one in five end customers will buy into it.

Speaking at the Yes Telecom Business Partner forum Curran said: The whole proposition is designed for Yes mobile customers. We hope 20 per cent of the customer base will be moved over by March 2007.

Curran recognised that 42 per cent of the market is controlled by BT. If you are up against BT 9 times out of 10 you will win the deal hands down he said. The package is not designed to draw in new customers – it is aimed at the existing customer base. 

Looming market slow-down

Global handset sales will slow dramatically next year as developed markets like the UK hit saturation point according to a report by Informa Telecoms and Media.

Informa predicts that handset sales will still rise from 814.4 million at the end of 2005 to 1.255 billion by 2011 but that 2006 will be the last year of significant growth for manufacturers. Annual growth rates will decline from 15.7 per cent in 2006 to just 3 per cent in 2011 they claim.

Informa analyst Dave McQueen said: Manufacturers have enjoyed a fantastic time of it in recent years but theyll struggle to sustain profitability levels. The growth in developing markets such as India China and Latin America is impressive but we are not seeing the same levels of phone take-up per capita. With handset sales in saturated markets much slower and reliant on the replacement of old models the net effect is a major slowdown in overall rate of growth from next year.

Avenir hits 2.5k O2 volume targets

Avenir is the first distributor on O2s Advance distributor programme to hit targets of 2500 business connections per quarter and qualify for ongoing support into 2007.

As it stands all distributors that were invited by O2 to join the Advance programme in June have been receiving support from the network to pass down to B2B dealers and help them meet relevant performance criteria.

Moco Fone Logistics Dextra and Anglia continue to receive the benefits of O2s Advance programme although Avenir is the first to hit its targets. All distributors which were selected for the programme have been able to offer six-monthly price books and additional marketing support to their O2 B2B dealer bases as a result of their status with O2.

Distributors have until June 2007 to raise their games and hit sales targets of 2500 business connections per month as well as satisfy key performance indicators such as tenure churn and ARPU.

O2 initially requested distributors to meet volume targets without assistance in order to qualify for the programme. However it decided that its top B2B distributors needed assistance to hit targets and so passed down the programme benefits from the start.

It is thought to be wary of the five distributors selected for the programme entering a price war to ensure they meet targets. It is likely to take into serious consideration factors such as customer ARPU churn and tenure in June next year when it re-assesses the situation.

Avenir managing director Tanny Price said: The support the Advance programme provides will help to grow our dealers businesses by providing them with tangible practical assistance but also by helping them to create progressive individual mobile solutions which will add further value to corporate customers.

O2 head of indirect partners David Plumb said: Avenir has demonstrated complete dedication to meet the demanding qualifying criteria for acceptance onto the O2 Advance programme which is a considerable achievement. We look forward to working with Avenir in this context as the programme has proved to be extremely successful in providing unrivalled expertise and support for our partners so that they can continue to deliver the highest standards in expertise and customer experience.