Vodafone Business has signed a five-year agreement with cloud-based A! specialist ServiceNow for a new AI-driven customer service platform for enterprise clients. ServiceNow clients include Fortune 500 companies such as Coca-Cola, Siemens. Vodafone Business will use the platform to introduce intelligent automation, accelerate issue resolution, and drive proactive service management across customer touchpoints. Machine learning and

Virgin Media O2’s 3G network will be switched off in Telford and Guildford in July, and in Torquay in August,

In what might sound like something from a sci-fi weather app, Vodafone is teaming up with the River Severn Partnership Advanced Wireless Innovation Region (RSPAWIR) and Wireless DNA to use its mobile network to improve short-term rainfall forecasts—also called nowcasting. 

Vodafone has landed a four-year contract with the networks division of ScottishPower to modernise and future-proof the critical communications infrastructure that underpins Scotland’s electricity grid. The telecoms giant will overhaul the operational communications used to manage SP Energy Networks’ infrastructure, which includes 19,500 substations, 23,000km of overhead lines, and 41,000km of underground cables—serving two million

People could be missing out on an average of £638 by failing to recycle old electronic devices, according to new research from Virgin Media O2. The findings, released ahead of Global Recycling Day on 18 March, estimage 92 million electronic devices— including smartphones, tablets, smartwatches, and gaming consoles—have been thrown out wtih household waste over

Virgin Media O2 plans to spend £700 million this year improving all aspects of its network. Around £2 million every day will be spent on improving reliability, speed, and coverage to meet increasing demand, with mobile traffic having more than doubled in the past five years. The investment is part of Virgin Media O2’s wider

CEO of Vodafone UK Max Taylor who will be CEO of the new merged network. has anniunced his management team to run the £15 billion venture. They are:  Darren Purkis (CFO) Kelly Barlow, (Strategy and Portfolio). Clare Corkish (HR) Andrea Dona (Networks), Nick Gliddon (Business). Stephen Lerner (Regulatory, Government Affairs & Company Secretary), Nicki Lyons

Vodafone reckons nearly a million UK children have been conned by online scams over the past year. The data comes from a survey of  2,000 parents, children aged 11–16, and over 4,800 teacher. It found that 13-year-olds are the most frequently targeted. The average financial loss per scam is £103, often causing anxiety, depression, and a

Following the success of the first LEO satellite-routed video call using a regular 4G/5G device, Vodafone plans to roll out Europe’s first commercial direct-to-smartphone broadband satellite service in 2025-2026, expanding network coverage to rural and underserved areas across the continent. Operating from low Earth orbit, Vodafone says its satellite service using AST SpaceMobile’s BlueBird satellites

Vodafone has launched a Carbon Calculator app, a tool designed to help business customers better understand the carbon emissions generated by their mobile phone usage. The app calculates the emissions associated with mobile plans and was developed in partnership with the Carbon Trust. According to Vodafone, by gaining insights into the environmental impact of their

Durham will be the first location to lose Virgin Media 3G coverage in the company’s transition toward more reliable 4G and 5G announced in 2023. Vodafone, Three, and EE have already completed the switch-off, with O2 the last mobile network operator left to turn its 3G network off.  The switch-off is expected to have minimal

BT has successfully defended itself in a class action lawsuit over alleged overcharging of landline customers, avoiding a potential payout of around £1.3 billion in compensation. The Competition Appeal Tribunal (CAT) ruled in BT’s favor after an eight-week trial of a class action brought by Justin Le Patourel, founder of CALL (Collective Action on Landlines).

Vodafone has partnered with Gigs, to provide UK startups the ability to launch their own mobile services. The announcement comes less than a week after Vodafone revealed a similar “MVNO In A Box” initiative with eSIM Go. Gigs is a  platform that enables businesses to integrate mobile connectivity into their products and services and offer

The Competition and Markets Authority (CMA) has cleared Vodafone’s historic merger with Three. The deal will be completed in the first half of next year and is conditional on both companies signing binding commitments to invest billions to roll out a combined 5G network across the UK and cap tariffs and offer preset contractual terms

Vodafone and Google have extended their existing partnership by 10 years to bring new services, devices, and TV experiences to Vodafone customers across Europe and Africa, supported by Google Cloud and Google’s Gemini models. Both companies will jointly promote the use of universal industry standards in areas such as online safety, responsible AI development, network

UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home under new Ofcom rules that have not yet come into force. Following Brexit, UK laws requiring operators to alert customers of roaming charges when they start roaming ceased to apply, although many operators have continued to

Vodafone has joined other major neowkr operators around the world to create a new company with Ercisson  to offer network Application Programming Interfaces (APIs) globally. The venture aims to simplify access to advanced mobile network features, which have traditionally been difficult for developers to integrate across various telecom systems. The deal is expected to close

Approval for the Vodafone and Three merger is now in doubt as the Competition and Markets Authority (CMA) says it could lead to higher prices for consumers. Although a final decision is not expected until December 7, the CMA says it is now worried that the merger “could lead to millions of customers having to

EE has launched a 5G standalone (5GSA) network across 15 UK cities,  which should benefit from faster speeds, better coverage, and improved reliability. Standalone 5G allows networks to operate independently of 4G infrastructure. The network improves performance by using machine learning to manage energy consumption and optimise network reliability. The new system also includes “Network

Tesco Mobile Chief Customer Officer Rachel Swift has joined Virgin Media O2 as Brand and Advertising Director to lead brand strategy, loyalty, sponsorship and partnerships, and advertising, Her appointment marks a return to O2 where she was brand and creative Director for two years.. She has also held similar positions at John Lewis and Marks

The Competition and Markets Authority needs another three months to produce its findings on the proposed Vodafone and Three merger. The original period for the CMA’s report to be prepared and published was September 18. This has now been extended to December 7. Inquiry group chair Stuart McIntosh stated that this was because the Inquiry

Regulator calls for evidence on innovative solutions to disrupt UK mobile number spoofing from abroad and mobile messaging scams Phone companies will have to identify andblock calls from abroad under strengthened industry guidance introduced by Ofcom to protect the public from scam calls. Current rules do not require operators to block all calls from abroad

Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of its emergency call handling service last summer after network disruption affected 14,000 emergency calls in June 2023 and lasted 10.5 hours  BT connects 999 and 112 calls in the UK and provides relay services for deaf and speech-impaired people.

Customers must be told upfront in pounds and pence about any price rises their provider includes in their contract, under new consumer protection rules announced today by Ofcom. UK phone, broadband, and pay TV companies will no longer be able to include price rises linked to future inflation rates in their contract terms. New Rules