Virgin Media O2 chief commercial officer Rob Orr (main pic) has taken over as chief operating officer to replace Gareth Turpin who has left the business.
Orr’s role has been filled by Christian Hindennach on an interim basis. He will be working with Orr who looking after areas including customer service, retail footprint and field teams.
Hindennach was formerly strategy and transformation director in our consumer division. Before that he was CCO at Sky Deutschland and Unitymedia.
A Virgin Media O2 spokesperson said:
“We would like to thank Gareth for his incredible contribution over the years with us at Virgin Media O2 and, before that, his time at O2.”
Said Orr: “I’m delighted to step into the role of Chief Operations Officer having worked at Virgin Media and now Virgin Media O2 for a number of years. My priority is to build on the fantastic DNA we have in this company and give our customers an incredible service – whether that’s in one of our stores, through our customer service agents or from one of our engineers visiting a home. We have fantastic networks and a standout team, so I want to ensure we always combine that with a great experience.” .
Hindennach added: “I’m excited to shape and evolve the services that we offer consumers. Virgin Media O2 has a strong history of being the biggest challenger in the market and I want to use this mentality to drive our commercial momentum and performance while also giving customers the services and experiences they want and expect from us.”