Ombudsman for telecoms industry

Elizabeth France currently the Information Commissioner for the UK will join the new Telecommunications Ombudsman Service in October.

This will be a resolution service covering disputes between fixed and mobile telephone providers and their customers.

It will also cover associated services such as voicemail and call forwarding.

Fonekit restructuring

Financial controller Peter Scheldt said Fonekit is restructurin to boost its expansion plans.

The parent company is remortgaging the buildings so that we move from fascias and to more sophisticated technologies. We may have people chasing us for money. That is the same for any business in the country.

No pay out likely for Oras creditors

Its assets were subsequently bought by Far East accessory firm Acson as a going concern.

An application to take the company into liquidation was made in March by creditor Equator (AG) for 83412. The courts granted the order and subsequently the company went into liquidation.

It is now understood that the liquidated company doesnt have any valuable assets and that it is unlikely that any of the unsecured creditors will get any dividends.

Should any assets become available then dividends will be paid to Oras 164 creditors.

The insolvency agency now has to carry out an investigation into the trading of Ora. This includes checking to see that accounts and records were properly maintained. After that the agency will apply to the Secretary of State to release it as liquidators.

Acson has a relatively low profile in the UK in the three years it has been established here. It was set up as a subsidiary of the Singapore-based holding company which has been going for nine years.

Acson has two factories in Singapore and a retail chain of 50 stores throughout Asia.

Consumers give qualified thumbs up to 3G says new survey

Over 2500 respondents interviewed. Respondents were aged 18-45 BC1 reflecting a range of attitude and aptitude relating to the use of wireless communications technology

The 200000 Detica research project which costs 395 to buy was undertaken with consumers over 12 months. It included mock-up applications for the financial services entertainment and travel sectors using demonstration 3G devices.

Over 77 per cent of those surveyed found the individual services either appealing or highly appealing. More than 70 per cent claim that they are likely to use similar services when they become generally

The research shows consumers are willing to ditch existing relationships if their preferred brands do not offer 3G services.

In the case of Financial Services 82 per cent of people polled said they expected these services to be offered by their bank.

After companies were burned by the failure of WAP to achieve widespread adoption many are playing a waiting game to watch what happens to those who go first with 3G said Detica head of research Jeremy Braune.

Barriers to 3G adoption concerning 3G devices themselves. Users are concerned with worries cost battery capacity handset fragility speed security the user interface.

Consumers were concerned that when buying services they could not feel sure that their instructions had been received or actioned appropriately.

The key to maximising acquisition and retention will be to adopt a similarly segment-specific approach to the development of individual services and the sales marketing and support infrastructures that underpin them.

A one size fits all approach will not be capable of maximising market potential said Braune.

Motorola UK braced for more job losses

In a press release commenting on the substantial completion of its general overall restructuring programme the company announced plans to reduce its workforce by approximately an additional 7000 positions worldwide.

According to the release the job losses will impact all business segments and corporate headquarters. The biggest job losses are said to come in the US while the worst hit sector is said to be the cellular networks were there will be 3000 losses. The redundancies started last week and will continue until the end of the year.

At present Motorola employs over 5000 staff in the UK with 16 facilities. Around 1400 staff are employed at the companys cellular network operations in Swindon while another 1100 are employed in its two offices in Basingstoke. Its largest operation is in East Kilbride where 1600 are employed at its semi-conductor manufacturing plant.

Vodafone to sell top-up vouchers in the EC

Under the scheme customers will be able to buy top-up vouchers in over 250000 shops across Europe. Countries included in the scheme include Germany Greece Ireland Italy Portugal Spain and the UK.

The top-up system is the same across all countries with customers buying vouchers and then dialling the same top-up number they would at home.

Orange defends 50p help call rate

Orange said:

Orange.Net was set up with customers receiving Orange.net services at no cost.

Users of Orange.net are not necessarily Orange customers and able to use many valuable services free of charge. We wish to continue to offer this service. To do sowe must recoup costs in some way. Customers are able to report complaints by email.

30 days jail for phone thief

Keiron Price (29) pleaded guilty at Horseferry Road Magistrates Court earlier this month to stealing the Nokia handset from a member of staff at Selfridges in Oxford Street on June 12.

Price was followed and detained by store detectives who saw him taking the phone from the side of a cash register.

Cadbury starts SMS marketing campaign

Consumers text a code number printed inside the chocolate produict wrapper which replies with a Win or Lose message.

Prizes include 5000 cash holidays Microsoft Xboxes tickets to the Commonwealth Games and 100 50 and 25 All:Sports vouchers.