Vodafone has partnered with decision intelligence technology provider, Quantexa, to provide a better experience for business customers.
Quantexa’s Decision Intelligence (DI) platform, deployed on Vodafone’s new Google Cloud environment, will help Vodafone use data from their systems to better understand business customers.
The platform will provide a single view of all the interactions a customer has with Vodafone and the products and services they have purchased which enables the company to engage with businesses effectively.
The new platform will initially focus on small-to-medium business customers before extending to include small office/home office and large business customers.
Nick Gliddon, UK Business Director, Vodafone, said: “We are delighted to be using Quantexa’s state-of-the-art decision intelligence platform to ensure we are maximising the value of data, making the best decisions for our customers, and improving the services we offer.
“As a technology communications company, we recognise the importance of working with innovative companies in emerging technology categories, like Quantexa. Vodafone’s Tomorrow Street initiative to identify and accelerate innovation is an exciting programme that we are delighted to work with.”
Vishal Marria, CEO, Quantexa, said “I’m thrilled that our decision intelligence platform is helping Vodafone transform the experience for its business customers. This is the culmination of a partnership between Quantexa, Tomorrow Street and many areas of Vodafone.
“I’m proud of what we’ve achieved together in what has been, and will continue to be, a fantastic collaboration. This is such an important milestone for Quantexa as we expand the business into new industry verticals.”