Virgin Media O2 added 850k new mobile connections in ‘O4 but contract numbers dip

Virgin Media O2 has 23.2 million mobile connections across its contract and prepaid services, with 850,000 new connections added in 2024 across its O2, Giffgaff, and wholesale partners, including Sky Mobile and Tesco Mobile.

The company’s contract base now stands at 15.8 million , with 16,000 net additions in Q4 , marking a return to growth. However, across the year, there was a decline of 216,000 contract customers . Monthly contract churn improved to 1.1 per cent , reflecting stronger customer retention compared to the previous year.

Lutz Schüler, CEO of Virgin Media O2 Main pic), highlighted the company’s commitment to long-term growth, saying:

 “We said 2024 was a year of investing to support our long-term growth, and these results reflect that. We close the first chapter of Virgin Media O2 having delivered our full-year guidance and hitting our JV synergy targets 18 months ahead of schedule , meaning we are well set for the future.”

Schüler also pointed to the company’s continued fixed customer and ARPU growth , along with improved customer satisfaction through a focus on service experience.

“In 2024, over £2 billion was invested in expanding 5G coverage, improving network quality, and enhancing rural connectivity . Virgin Media O2 also accelerated the expansion of its fibre footprint , reinforcing its leadership in gigabit broadband and advancing its partnership with nexfibre to become the UK’s leading fibre challenger. The results mark a strong close to the year for Virgin Media O2, positioning the company for further network enhancements and customer growth in 2025″