WeFix handles Samsung customer repairs directly
Samsung and WeFix’s ‘We Come To You’ repair service for in- warranty and out-of-warranty devices can now reach more than 95 per cent of postcodes in Great Britain and Northern Ireland, just three months after launch.
The partnership means that WeFix handles smartphone and tablet repairs requested through Samsung’s customer service.
The service distinguishes itself from those of competitors by offering a manufacturer- accredited repair service that will not void a Samsung device’s warranty, and also carries mobile workshops in
its fleet of vans to aid repairs. “WeFix doesn’t invest in custom-built workshops just for the hell of it – it’s a manufacturer stipulation,” said WeFix COO Aaron Brown.
“The tooling used to repair Samsung devices is supplied by Samsung, ensuring the very best possible standard of repair.
“WeFix technicians have direct access to Samsung’s global service provider network and deliver a 125-point device health check using Samsung’s own diagnostic tool.
Brown added: “WeFix uses only genuine Samsung parts. Samsung expects us to perform to very stringent quality standards – and quite right too.”