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Paul Lipscombe
July 28, 2021
Cirrus will provide Redsquid with an omnichannel contact centre solution
Redsquid has struck a partnership with omnichannel contact centre provider Cirrus.
It’s a partnership that will enable the managed service provider to provide large SME and enterprise customers with an omnichannel contact centre solution.
This will enable these businesses to meet the changing customer demands that have developed during the Covid-19 pandemic.
The partnership has also been engineered due as Redsquid which is a Gamma Gold Partner, requires a collaborative omnichannel contact centre solution for its customers.
Commenting on the partnership, Redsquid CEO Sohin Raithatha said: “Omnichannel contact centres are the perfect solution to meet the changing consumer needs.
“Furthermore, we believe that the technology should be easy and intuitive for agents to use and have the possibility to grow with a business.”
Hybrid working
Redsquid’s existing customers will be able to access Cirrus’ cloud-based omnichannel platform.
This platform supports hybrid working by enabling contact centre agents to provide a consistent experience for customers, wherever they are located.
Raithatha added: “Over the last years we have seen a shift in consumer behaviour, accelerated by the Covid-19 pandemic.
“Our partnership with Cirrus enables us to meet our customers’ demands for an omni-channel contact centre that allows them to connect with their customers.”