The dealer will heavily invest in customer experience, systems and teams
Onecom has secured £30 million from HSBC to support its growth ambitions.
The Hampshire-based dealer said the five-year funding deal enables it to heavily invest in customer experience, systems and teams. Acquisitions is also an option Onecom will consider.
Initial projects include upgrades to the company’s IT systems to scale them for future growth, increased use of AI to support customer service teams, and an increase in resource at a local and regional level.
Onecom CEO Ben Dowd said: “Onecom’s success to date is built on strong partnerships with global brands, outstanding customer relationships and the agility to expand through acquisition while nurturing and growing our established customer base.
“The funding from HSBC UK reinforces our commitment to achieving that growth while placing strong customer relationships and outstanding solutions at the heart of everything we do at a local, regional and national level.”