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BT customers hit by nationwide broadband outage

James Pearce
February 2, 2016

Customers flood Twitter with complaints claiming they have been unable to access internet since 2:30pm

Update: BT claims “nearly ever” affected customer should now be reconnected to its broadband service after earlier outage. Provider also says there are no evidence that the issues were caused by a malicious attack.

BT broadband has been hit by a major outage, leaving customers from London to Newcastle without access to the internet.

Screen Shot 2016-02-02 at 16.05.45Broadband performance site has received reports of more than 17,000 outages as hundreds of BT customers took to Twitter to complain about their lack of internet access using the hashtag #BTdown.

Downdetector reported a spike in the number of outages at around 2:30pm today (February 2), with even BT’s own website failing.

BT’s official Twitter account told customers the outage is “national” but said engineers are working to fix the problem. No estimated time frame was given.

Martin Li from CFD and FX trader said: “BT customers are experiencing a wide-scale outage this afternoon, affecting 18,000 customers across various locations in the UK including London, Birmingham and Coventry.

“The reason for the loss of coverage is currently unknown, however the outage hasn’t had a significant effect on the share price, which has seen some decent gains after it acquired EE last week. This afternoon we could see a wave of frustrated customers until the cause of the outage is identified and resolved.”

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