Mystery Shopper: Wimbledon

Mystery Shopper is in the home of tennis to find a roaming bundle for a big trip to the World Cup. Can our retailers serve up the cheapest way to keep in touch during the month-long trip to Brazil?

6: EE

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 16/30

5: Phones 4u

Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 21/30

=3: Carphone Warehouse

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 4/5
Shop appearance – 4/5
Total – 22/30

=3: EE

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 4/5
Shop appearance – 4/5
Total – 22/30

2: Vodafone

Product range – 4/5
Product knowledge – 4/5
Airtime knowledge – 4/5
Questioning ability – 3/5
Sales ability – 4/5
Shop appearance – 3/5
Total – 23/30

1: O2

Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 5/5
Questioning ability – 3/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 26/30

Summary

England fans face extortionate charges for using their UK network in Brazil.

Those not checking before they go may be in for a nasty “bill shock”-related surprise when they return.

O2 won by virtue of its all-round consumer experience being of an exceptional standard on the day we visited.

Credit must go to almost all the other stores visited as, with brilliant honesty, the advice was to get a local SIM card and use that instead.

While cheaper calls are being offered in a host of worldwide destinations, calling rates in Brazil are still prohibitively high.

Football fans beware.

Full article in Mobile News issue 565 (June 2, 2014).

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