EE appoints Francoise Clemes as chief of customer service

Clemes, former chief of HR at EE, formally replaces Jackie O’Leary who left in May. EE director of reward and reporting Patrick Bradley will replace Clemes

EE has appointed Francoise Clemes as chief of customer service.

Clemes has held the position on an interim basis since Jackie O’Leary left at the end of May.

She joined EE brand Orange in 1992 and has worked in a HR capacity for various divisions since 1997. She became chief of HR at EE in September 2011, having been vice president of HR in Europe for five years at France Telecom Group.

Patrick Bradley, former EE director of reward and reporting, will succeed Francoise as chief of HR.

EE CEO Olaf Swantee said: “Francoise has a passion for customer service excellence and has ambitions and exciting new plans for the area. Drawing on her many years of expertise in HR and people management she will inspire a new level of commitment and excellence from our teams to ensure our customers receive the best possible service from EE.”