Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
Mystery shopper: Wimbledon
Mystery Shopper is moving to a fancy new bachelor pad. The only feature missing is superfast internet access. Can he get fibre optic broadband or will he have to stick with a slower connection? What about any good deals?
5: Virgin Media
Product knowledge – 1/5
Internet knowledge – 0/5
Questioning ability – 0/5
Sales ability – 1/5
Shop appearance – 2/5
Total – 4/30
4: Three
Product knowledge – 2/5
Internet knowledge – 1/5
Questioning ability – 1/5
Sales ability – 2/5
Shop appearance – 4/5
Total – 10/30
3: Vodafone
Product knowledge – 3/5
Internet knowledge – 3/5
Questioning ability – 3/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 17/30
2: Carphone Warehouse
Product knowledge – 4/5
Internet knowledge – 4/5
Questioning ability – 3/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 24/30
1: EE
Product knowledge – 5/5
Internet knowledge – 4/5
Questioning ability – 4/5
Sales ability – 5/5
Shop appearance – 4/5
Total – 25/30
Summary
Some did an excellent job of offering good broadband deals,while others weren’t so great.
Peter was a friendly salesperson, but he failed to give me any products worth buying.
Three’s saleswoman was slightly better, but the fact I couldn’t get decent coverage ruined the sale.
Vodafone’s salesperson did a great job, only to ruin it towards the end.
Kaz gave me the most varied product range by offering my additions alongside the broadband.Going with Sky sounded like a good idea.
Anas helped EE take the top spot this time round,however. His recommendations matched my needs perfectly, and I was also given some additional benefits that I could pass onto friends and family. This certainly worked heavily in his credit.