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Mystery Caller’s daughter has persuaded her she needs a smartphone at school. Will the networks be able to cap the contract price in case she exceeds her allowances?
Mystery Caller is looking for a rugged handset for her dad, who works as a builder. But can the smartphone-obsessed networks offer her anything that can withstand tough conditions?
Mystery Caller can’t live without her mobile – which is worrying as she has a habit of losing things. She wants a spare handset should anything happen to her main device
Mystery Caller has seen the news and knows all the UK mobile operators will be in a position to offer 4G at some point later this year – however, she needs a new phone now. Can the operators persuade her to buy a ‘4G-ready’ handset in the meantime?
Mystery Caller likes the look of the latest BlackBerry but is wary of buying the device before she knows if she’ll be able to transfer all the content from her iPhone to the Z10. Can the networks ease her mind?
Mystery Caller’s computer was hacked and she wants to stop the same happening to her Samsung Galaxy S III. As security companies warn of an increase in malicious mobile software, what are the networks doing to protect customers?
Mystery Shopper has been reading a lot about the importance of mobile security and is worried about the risk to his Samsung Galaxy S III. Can the networks sell a solution?
Mystery Caller wants to start a photo blog and buy a cheap camera phone so she can take photos and post them online. In the age of Instagram and Flickr, what can the networks offer the budget-conscious consumer?
Mystery Shopper’s girlfriend is moving to France for a ski season and so he’s looking for a mid-priced prepay phone to Skype her on to save on international calls
Mystery Caller pocketed £150 over Christmas and is keen on spending it all on a new phone that will give him plenty of minutes to family and friends on other networks. What can the CSAs come up with?