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TMTI revolutionised customer services with its telephone helpline ‘human manuals’, and the firm is now looking to the future with app-based solutions for smartphones and tablets. Jasper Jackson finds out more
Mobile News polled 73 industry leaders for their views on the year ahead. The result is a sector fighting to renew itself, putting its entire focus on smartphones and data to arrest a decline in traditional revenues
TMTI chief executive Crispin Thomas reckons Tesco will give Carphone and Phones 4U a run for their money, Three might have its day in the sun and Android will remain in the acendency