With the extreme weather and travel delays to deal with, Mystery Caller wants to be alerted. Did the networks have the information needed?

Mystery Caller’s 16-year-old sister is after a trendy prepay handset. Her maximum top-up is £20 a month. Mystery Caller has £100 to play with, so what could the networks offer?

Mystery Caller needs files from a BlackBerry and Mac sent to a Nokia phone. Unfortunately, Bluetooth is not doing this. What advice could be offered?

Mystery Caller went to a party but couldn’t adjust to the costume and soaked his phone. Could the networks help or suffer a nightmare on Elm Street?

Mystery Caller has just landed a new job and is looking for a handset that will give him all his work emails on the go. What could the networks offer?

Mystery Caller is off to Kenya on safari but will his handset work there and how much it will cost to call and text the UK? How could the networks help?

Mystery Caller is tired of transferring tracks from iTunes to a mobile and wants to download them straight to the handset. What can the networks offer?

Mystery Caller has bought a SIM-free Nokia N97 from his local dealer. The problem is he has a history of losing phones or having them stolen. What insurance packages can the networks offer?

Mystery Caller’s dad is retiring and wants rid of his BlackBerry. Could the networks find him a phone for under £100 and a tariff that would suit him best?

Mystery Caller’s friend has recently moved to America. How much will it cost to keep in touch on prepay and is there a way to bring costs down before the bill-shock of standard and transatlantic call-time?