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Mystery Caller has seen the news and knows all the UK mobile operators will be in a position to offer 4G at some point later this year – however, she needs a new phone now. Can the operators persuade her to buy a ‘4G-ready’ handset in the meantime?
Mystery Shopper is leaving his job, which includes a free Samsung Galaxy S III on contract, and is looking for a new handset which either has 4G now or will be able to get it by the summer. What can the retailers offer?
Mystery Caller likes the look of the latest BlackBerry but is wary of buying the device before she knows if she’ll be able to transfer all the content from her iPhone to the Z10. Can the networks ease her mind?
Mystery Shopper wants the new BlackBerry Z10 for free with a lot of data and plenty of calls to go with it. He’d also like some advice on transferring content from his old iPhone 3GS. What can the retailers offer?
A round-up of deals available from mobile retailers online and on the high street
Mystery Caller’s computer was hacked and she wants to stop the same happening to her Samsung Galaxy S III. As security companies warn of an increase in malicious mobile software, what are the networks doing to protect customers?
Mystery Shopper has been reading a lot about the importance of mobile security and is worried about the risk to his Samsung Galaxy S III. Can the networks sell a solution?
Mystery Caller wants to start a photo blog and buy a cheap camera phone so she can take photos and post them online. In the age of Instagram and Flickr, what can the networks offer the budget-conscious consumer?
Mystery Shopper’s girlfriend is moving to France for a ski season and so he’s looking for a mid-priced prepay phone to Skype her on to save on international calls
Mystery Caller pocketed £150 over Christmas and is keen on spending it all on a new phone that will give him plenty of minutes to family and friends on other networks. What can the CSAs come up with?