3 is in dealers’ bad books again because of a host of changes it has made that don’t do the independent channel any favours

Vodafone retail boss Terry O’Brien: “Churn among retail staff was 40pc. By training, motivating and rewarding staff differently that figure has dropped to 20pc”

Ian White discusses the longevity and cunning of the box breaking community, as new reports of USB dongles becoming a target for them emerge

Alasdair Jeffrey is an independent consultant. He has worked in fixed line, IT and mobile. Here, he discusses the need to up-skill to sell the new portfolio of comms products

Dealer and Sharp End columnist Jez Harris discusses the latest iPhone unlocking solutions and Orange’s federated partner advertising

Carphone Warehouse has continued its relentless market share grab in mobile, according to the group’s latest figures

The new Palm Pre is all set for its UK launch on October 16 in O2 stores with posters sprouting up, nationwide, this weekend. This comes at a time when rumours of a disappointing US launch are rife in the industry

Industry veteran and Rocket Science founder Alasdair Jeffery observes the industry malaise

…unified comms. Tan Aksoy is the chief executive and founding director of Telappliant. He discusses the importance of unifed comms solutions, now

The mobile dealer channel is changing fast. Anyone who slows up, for whatever reason, gets caught out. As one prominent B2B dealer has found