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“The industry has to start to talk in terms of solving business problems rather than just in terms of saving customers money”

“I’ll never find in the small print: ‘We should use disingenuous tactics to fool the less intellectually gifted for our commercial gain’”

Catherine Lawford is managing director of Seren, a service design consultancy. She discusses how manufacturers can get closer the customer

Vodafone chief Vittorio Colao wants to transform Vodafone into one of the world’s best-loved brands. In this country, he has a funny way of going about it

Dealer Jez Harris applauds 3’s backtracking on business changes, and also discusses iPhone exclusivity and unlocking, and the rise of Google Maps

It is quite a sack of stocking fillers Carphone has assembled for the Christmas season

Either Carphone has seriously miscalculated its Nokia 5530 inventory, or else it knows exactly what it is doing

Mark Seemann is product strategy and development director at Outsourcery. He says dealers need to turn on to unified comms immediately

A year since he announced an ambitious plan to carve £1 billion of annual costs out of Vodafone over two years, Vittorio Colao is at it again.