Staff Reporter

Our Mystery Caller doesnt know his GPRS from his elbow. Thats not going to stop him though. Its time to make his old phone play a new tune. And he knows just the one he wants. Just to complicate matters, the phone in question was never PAYT standard issu????r???r???r????

Our Mystery Caller has been having problems topping up and hes looking for a sympathetic ear from the network call centres. He also wants to know how much hes paying for his calls and texts and whether theres a simple way of finding out how much credit he????

A mate gave our mystery caller a Bluetooth headset, but it came without instructions. The networks are under no obligation to help out, but will anyone at the call centres take pity and talk him through it?

Bond Houses Mike Cheetham says VAT frauds to enter retail. UK shifting responsibility; to become Dubai of tomorrow.Mike Cheetham writes

Regulator slashes network termination rates by £500m a year. O2, Orange call for stricter regulation of 3 termination rates.MaryLou Costa reports

Our Mystery shopper is in Wigan, braving the January sales to hit the bustling high street to find a durable, sporty phone for her fella

Hot on the heels of The Mobile News Awards, the fourth annual Mobile Industry Customer Satisfaction survey names and shames.Stuart McWilliam pins on the rosettes

With the new driving law now in force, our Mystery Shopper hit the streets of Oxford to search for Bluetooth headsets and car kits to stay on the right side of the fuzz

Formed solely to pay the bills after the demise of Unique, Comment Retail Services has used its point of difference from other distributors to thrive.Paul Withers reports on a company that breaks the rules

Avenir has picked up countless network accolades in the past year. Last week, it took home the Best Airtime Distributor gong at the Mobile News Awards.James Blackman chats with Tanny Price