Flintshire-based UC provider Direct Line Communications has been granted Gold Partner status by UC provider Gamma.
Direct Line, which employs 11 staff, offers a range of services, including business telephony, VoIP, mobile, CCTV and SIP trunking, and serves a diverse range of organisations, including DHL, the Ministry of Defence, and GP surgeries in its region.
Managing director Paul Wood says the support that the company provides to clients proved important in securing the accreditation.
“A lot of the technology being used now has been around for years, but most firms and their employees have never really had to use them, so (new working conditions during Covid-19) have come as a shock to the system,” he said.
“Whether that be video conferencing and other platforms, the culture and way of working have shifted dramatically and will probably never be the same again.
Wood added: “It was already the ‘new normal’ for us, but we are here to support clients and anyone who needs our help, as they are in uncharted territory.”
Direct Line co-director Lynne Wood (pictured) added of the award: “It is fantastic news and testament to the hard work and vision of everyone here, especially after what has been an extraordinary year,” she said.
“This was already a sector that changes rapidly, so you can imagine the developments we’ve seen over the years – but that’s nothing like the challenges of the past months.
“We have been very busy and that brings pressure, but working in partnership with clients has enabled us to get through it successfully to this point; our customer service and support side of the company have been crucial.”
Gamma partner programme manager Louise Fairley said: “The criteria we have set for the Gold Partner status is high and Direct Line Communications has proven a highly valued and deserving partner.
“This status opens up further benefits to it, including premium content and campaign access in the partner marketing platform Accelerate, a managed service for building campaigns, one-to-one marketing consultancy and annual marketing development fund. We look forward to a successful ongoing relationship.”
