As a first time pre-pay customer, our Mystery Caller wants a bit of guidance about tariffs, how to top up and all the optional extras available to him. But most of all, he just wants to be welcomed with open arms. Will the networks be full of new year ch????r???r???r????

ChiswickOur mystery shopper braved west London’s festive crowds in search of a bargain handset and an appropriate tariff for a music-mad, girly teenager

Selling mobile phones involves much more than straight voice deals. These days it includes mobile broadband, mobile VoIP and mobile TV Steve Gold picks through the rival services

The festive period was expected to be a testing time for small dealers. The results were disastrous and dealers reckon they’re in for a gloomy 2007Paul Withers reports

LG scored a palpable hit with its Chocolate phone last year. LG chief John Barton expects it to go one better with its follow-up, the Shine, next week James Blackman finds his day brightened

When lawyer Mark Pollak went to buy a phone charger it cost nearly £20. Incensed, he took three days off work to open a shop to undercut the marketHeather Dale meets him in his Aladdins cave in Wimbledon

Our mystery caller wants to know what all these bundles and bolt-ons really mean. He particularly wants to know how to call and text for less and how to make calls from Spain that arent going to break the bank

Last weeks announcement of a super merger between US distribution giant Brightpoint and Danish firm Dangaard put other deals into the shade.James Blackman examines the implications for the UK

Near Field Communication (NFC) has opened up many possibilities for handset development. But how is it being deployed and will the new services drive sales?Alison Clements investigates

Geoff Ashley started out with a £20 per week office, selling five phones in his first month, to enjoying a six-figure turnover, despite Orange stabbing him in the back. Paul Withers talks to the owner of Ashley Communications.