Orange cuts clawback deal

Orange’s previous policy was to send out a clawback invoice and a letter requesting customer details and proofs of identification. If deemed acceptable, Orange would re-credit dealers 100 per cent of the commission.

Despite Orange’s changes, 3, T-Mobile, Vodafone and O2 all refuse to re-credit any commission to dealers.

An Orange spokesperson said: “Orange works with our partners to ensure fraudulent applications are identified and will continue to ensure our processes and checks are as robust as possible.”