Mystery Caller: Camera phones

Mystery Caller is after a new phone with a decent camera on a £25 a month contract, ideally with around 300 minutes, unlimited texts and some data allowance. What could the networks recommend?

=5: O2

That’s a pretty big amount and stretching my budget a little too far. But she recommended the X10 over the Vivaz Pro, despite the extra cost

Manner – 4/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 2/5
Clarity – 3/5
Overall – 2/5
Total – 18/30

=5: Three

“The higher the better I guess,” I said, which Phil took as a cue to go off and hunt for the best deals he could find

Manner – 3/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 3/5
Total – 18/30

4: Vodafone

“I would look to get a Nokia if I was you.” What about the poor little LG being championed a moment ago?

Manner – 3/5
Understanding – 4/5
Knowledge – 3/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 3/5
Total – 21/30

3: T-Mobile

On this evidence, Chris was obviously tuned into how features translate to cost, and how cost fits into a successful sales pitch

Manner – 4/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total 24/30

2: Orange

She even suggested the Nokia C3, which Sam described as “cracking little phone”, saying it looks like a BlackBerry with a full QWERTY keyboard

Manner – 4/5
Understanding –4/5
Knowledge – 4/5
Helpfulness – 5/5
Clarity – 4/5
Overall – 4/5
Total – 25/30

1: Virgin Mobile

“My mum’s the same with phones, although she’s only 40. Doesn’t want anything complicated, just simple to use,” he said

Manner – 5/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 5/5
Clarity – 4/5
Overall – 4/5
Total – 26/30

Summary

This was a week when all the networks could score highly with some simple product knowledge and a smattering of pleasantries, which most did.

Virgin Mobile’s Marvin scored highly for building a picture of me and my needs and tailoring a package to suit, as did David at Orange. Nicola at T-Mobile displayed similar aptitude.

Vodafone’s Laura faltered when it became clear she wasn’t going to secure a sale then and there, almost forcing my bank details from me in order to close a deal.
Both Phil and Julianne from Three and O2 respectively let themselves down by disregarding my price range and working within their own parameters as they sniffed out a sale.

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