Mystery Caller: Data-only SIM card for iPad 2

Mystery Caller has decided the best way to beat his lack of internet at home is to splash out on an iPad 2. He now needs a data-only SIM card. What can the CSAs offer him?

6: O2

I was getting frustrated – and worried I wouldn’t have enough information to fill these pages

Manner – 1/5
Understanding – 0/5
Knowledge – 0/5
Helpfulness – 0/5
Clarity – 1/5
Overall – 1/5
Total – 3/30

5: Orange

Melissa could have been heard a couple of miles away… I was feeling slightly intimidated by her loudness

Manner – 2/5
Understanding – 3/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 13/30

4: Virgin Mobile

“All you have to do is cut the SIM to fit using a pair of scissors,” she said

Manner – 3/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 3/5
Clarity – 2/5
Overall – 2/5
Total – 14/30

3: Vodafone

This new man came on to the line, speaking loudly and quickly and forgetting to mention his name

Manner – 3/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 4/5
Clarity – 2/5
Overall – 4/5
Total – 21/30

2: Three

Both deals sounded good, but I was keen to find out which would suit me best for my streaming addiction

Manner – 5/5
Understanding – 3/5
Knowledge – 4/5
Helpfulness – 4/5
Clarity – 3/5
Overall – 4/5
Total – 23/30

1: T-Mobile

I was impressed by Dave’s ability to think outside the box

Manner – 4/5
Understanding – 4/5
Knowledge – 5/5
Helpfulness – 4/5
Clarity – 3/5
Overall – 5/5
Total – 24/30

Summary

Some CSAs stepped up to the plate, while others gave a truly lacklustre performance. Three continued with its strong performance of late but was pipped to the top prize by T-Mobile.

Sophie from O2 could have done a lot better, while Melissa from Orange didn’t put enough effort into the request.

Leanna from Virgin showed initiative despite her wacky SIM-cutting idea, while the mystery CSA from Vodafone did well despite his aggressive tone.

Three’s Lindsay was very polite at all times and delivered a stellar performance on behalf of her operator. She was, however, just beaten to the top spot by Dave from T-Mobile, who combined a polite manner with quick thinking and a thorough performance.

Full review in Mobile News issue 510 (March 26, 2012).