Mystery Caller: iPhone 5 on prepay

Mystery Caller can no longer take the fuss around the iPhone 5. He wants one on prepay and is prepared to splash the cash. Will the networks have any in stock and will they try to turn him on to a contract?

6: Orange

After I had explained my query, Ola asked: “Have you got an iPhone?” No, Ola, that’s why I want to buy one

Manner – 2/5
Understanding – 1/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 11/30

5: Virgin

The iPhone has been around for five years and Virgin still doesn’t offer one of the most popular handset ranges of all time

Manner – 3/5
Understanding – 2/5
Knowledge – 2/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 13/30

4: O2

O2 was the exclusive launch partner for the iPhone back in 2007, but it now seems as if it has to get prepay stock from elsewhere. Very strange

Manner – 3/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 3/5
Clarity – 2/5
Overall – 3/5
Total – 17/30

3: T-Mobile

I was already struggling to keep up with Sue because she spoke incredibly fast – I would have to have my wits about me on this call

Manner – 4/5
Understanding – 4/5
Knowledge – 4/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total –24/30

2: Three

Aaron’s voice, which was extremely dreary, was very difficult to understand. I prepared myself for a challenging few minutes

Manner – 4/5
Understanding – 4/5
Knowledge – 5/5
Helpfulness – 4/5
Clarity – 4/5
Overall – 4/5
Total –25/30

1: Vodafone

Angela said she had a random question to ask me but that there was a point in asking it. I was intrigued

Manner – 5/5
Understanding – 5/5
Knowledge – 5/5
Helpfulness – 5/5
Clarity – 5/5
Overall – 5/5
Total – 30/30

Summary

This Mystery Caller produced mixed results, but what was worrying was the lack of prepay iPhones available.

Orange’s Ola was useless – his questions and replies were completely pointless. Virgin’s Joy wasn’t a lot better, and her recommendation of a Samsung Galaxy S II in comparison to an iPhone 5 was very strange. O2’s CSA couldn’t recommend me any iPhones on prepay as O2 doesn’t stock them. He also didn’t give me much detail.

Sue at T-Mobile put in a steady shift but was let down by the stock on offer from the operator. Because of that, Aaron at Three pipped her to second place.

As hard as I tried, I couldn’t fault Angela at Vodafone. She gathered all the right information from me and showed the right level of hunger to gain a sale.

Full article in Mobile News issue 528 (December 3, 2012).

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