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Nokia shuts a third of UK service centres

Michael Garwood
December 6, 2010

Nokia is to close around a third of its UK Nokia Care service and repair centres in March. It has 78, and the number will be slashed to around 50

Nokia served notice to around a third of its Nokia Care agents last week that it will reduce its number of service and repair points in the UK from 78 to closer 50 by March.

The move last week followed a three-month review period.

Nokia is understood to be putting focus on partners with a high street presence and also exclusive Nokia service centres.

Nokia is the only manufacturer to allow third-party service centres to cover warranty faults for customers. It launched its service centre scheme more than 10 years ago, and at one stage had over 100 partners. Carphone Warehouse goes unaffected by changes to its programme.

A Nokia spokesperson said: “As part of an ongoing renewal programme of our customer care centres, we are upgrading the facilities provided to ensure our customers receive the best service possible.

“There may be small number of site changes, but we are committed to developing our existing customer care infrastructure to better the service we provide to consumers.”

One dealer served notice by Nokia remarked: “Nokia hasn’t really given us an explanation other than it wanted us to move to the high street, which is ludicrous for us. We have no intention of that.

“We will close down our service centre between now and March 1. It’s not a massive part of our business but is something we wouldn’t have ever walked away from. Nokia is destroying the network of centres it has built up. It’s a huge error.”

Another said: “It has been a three-month review. Nokia wants solus service arrangements with partners and its brand pushed.”

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